All ages. Under 18s must be accompanied with an adult 18+.
Challenge 25 will be used frequently at the festival at the bars, so please make sure applicable ID is available.
EVENT INFORMATION
Age policy and ID checks
Children must be accompanied by an adult who is over 18.
No under 18s will be admitted if unaccompanied by a responsible adult and no more than 4 under 18s for every one adult over 25.
We operate a strict Challenge 25 policy at the bar areas. The details of the only acceptable forms of identification are available here.
Proof of age may be requested for free under-5s and children’s tickets.
Accessibility
If you require a personal assistant to accompany you to the event, please purchase an entry ticket for yourself first. When done, please email customerservices@gigantic.com
Please include the order reference number of your entry ticket or attach your booking confirmation, provide your name and one of the below forms of evidence:
- DLA or PIP (front page accepted)
- Blue Badge (both sides required)
- Access Card
To purchase a ticket for the accessible viewing platform for you and receive a free ticket for your personal assistant, please email customerservices@gigantic.com
Please include your name and one of the below forms of evidence:
Car Parking
Parking is in the field adjacent to the event arena, with ample parking for blue badge holders closer to the event site. Please note parking must be booked in advance.
How many parking vouchers should I purchase?
1 voucher per car.
Do you offer overnight parking?
Overnight parking is not permitted.
If you’re purchasing a weekend festival ticket and wish to park your car both days, please book one Saturday parking voucher and one Sunday parking voucher.
Do you offer blue badge parking?
Yes. Blue badge parking is free of charge, but you must book a voucher in advance to reserve a space.
Blue badge must be displayed on arrival.
FAQs
What is your re-entry policy?
There is no re-entry to the site once you have entered the event.
Please make sure you have everything you need with you. If you need to re-enter the event for exceptional circumstances, please contact info@partyatthepalace.co.uk .
Can I bring food and drinks?
Yes, you may bring your own picnic to the event - guidelines will be published soon. Please do not bring tables but it is fine to bring blankets and folding chairs (only allowed in marked zones).
You are allowed to bring in non-alcoholic drinks in a sealed bottle up to 500mls.
Strictly no glass bottles, no glassware and no alcohol.
Can I bring a bag?
Please don’t bring a bag unless it is absolutely essential. Those who need to bring bags will be separated into bag search lanes and may be delayed entry as a result of these.
Please note that there are no storage lockers available at the event.
Can I bring my dog?
No, strictly no pets anywhere on site.
What can I expect at security?
The event organisers reserve the right to refuse admission to ticket holders who arrive at the event drunk or who are behaving in an antisocial manner.
Anyone found with flares, smoke devices, fireworks or pyrotechnics will be handed over to Police Scotland.
Lets’ Rock / Party At The Palace operates a zero tolerance drugs policy. Illegal drugs and herbal/legal highs are not permitted. Anyone found with illegal drugs will be refused entry to the festival and will be handed over to Police Scotland.
What other items are prohibited?
No tents, pop-up tents or gazebos of any kind.
No professional camera/video/audio equipment with removable lenses.
No drones.
Strictly no glass anywhere on site.
Strictly no BBQs anywhere on site.
Any other questions?
https://partyatthepalace.co.uk/info/
T&Cs
By purchasing a ticket, you are entering into an agreement with Lets Rock / Party at The Palace and must agree to the following terms and conditions:
This Payment Plan allows you to pay for your ticket(s) over 4 instalments. Any booking & delivery fees will be included in the first payment.Your ticket total must be at least £20.00 to use the payment plan for this event
Payment Plan FAQs:
If a payment gets rejected you will be sent an email to inform you. This email contains instructions to change the card on your payment plan should you need to, which will enable you to make the missed payment, and stay within the payment plan.
Any outstanding payments will be attempted again during your next installment date.
No, as stated when you place an order all tickets are sold on a strictly non-refundable basis.
No, all payments must be made as per the payment plan schedule you agree to upon purchase.
No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.
If your card expires you’ll need to wait for an email stating your payment has been rejected. You should then follow the link on that email to update your card details and pay off the due amount, any remaining payments will be debited from your new card.
If you decide you no longer wish to attend the event, you can cancel a payment plan in your account or inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.
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